Check-in Procedures
Once you have secured housing, it's time to check in - very exciting! To ensure a smooth check in process, please follow the instructions below.
The earliest date and time that residents can check in is after 2pm on the first day of their offered residence. Any early check-in requests will not be entertained.
Residents should check in directly at the Hall / Management Office of the hall assigned at designated locations during the opening hours. Details are provided below.
Residents who are unable to check in within the period specified by the Student Housing and Residential Life Office (SHRL) are required to inform SHRL of their late check-in date by writing to pghousing@ust.hk. Failure to check in within the specified period without prior notification will result in cancellation of offered hall place.
Please follow the following procedures to ensure an efficient check-in process in your assigned hall; failure to follow these steps may delay your check-in.
University Apartments/ GGT / SKCC Hall
A. Complete Resident Registration Online before Arrival
- Complete online undertaking form and registration form before arrival to the Hall/ Management Office.
- Receive a confirmation email for check-in after completion of form
B. Check-in IN PERSON at Hall/ Management Office
- It is a must to check-in IN PERSON at the Hall/ Management Office of the assigned hall. No authorized check-in is allowed.
- Present HKUST Student ID card to the Hall Attendants. #
- Show a softcopy of the confirmation letter to the staff for verification
- Take a photo at the Hall/ Management Office
- Obtain your room key by signing on check-in form
C. After collecting the room keys.
- Receive the online Check-in Inventory List link via your HKUST email. Check the conditions of all the furniture, equipment and items listed in the Inventory List. You will be held responsible for any damage found later on if you fail to report it during check-in.
# New students without HKUST Student ID card before program registration may show other personal identification documents (eg. passport) at check-in
Check-in Locations and Opening Hours
| Building Assigned | Check-in Location | Opening Hours |
|---|---|---|
| Tower A | Management Office of UA, G/F, Tower B |
Monday to Sunday: 8:45am–7:00pm & 7:30pm–10:00pm* |
| Tower B | ||
| GGT | Hall Office of GGT, G/F, GGT |
Monday to Sunday: 8:45am–7:00pm & 7:30pm–10:00pm* |
| SKCC Hall | Hall Office of SKCC Hall, G/F, UG Hall I |
Monday to Sunday: 8:45am–7:00pm & 7:30pm–10:00pm* |
Locations of the University Apartments Towers A - B, GGT and SKCC Hall are available in the university campus map (online / PDF).
* If residents request check-in outside the opening hours, please write to pgua@ust.hk / ggt@ust.hk / ughi@ust.hk for special arrangement.
Check-Out ProcedureS
Check-out Dates
Note: . An email on "Check-out Reminder" will be sent to you before the end of the residence.
Important Notes
1. Late Check-out Requests will not be considered
If you fail to vacate your room on your latest check-out date, Hall Attendants will clear all belongings found inside the room without further notice and neither the University nor the Hall Management will be responsible for any loss or damage of personal properties arising from such action. A fixed penalty of HK$100 per person night will be levied on those who fail to check out on time in addition to the hall charges incurred on daily basis. The cut off time is 12noon.
If you do not sign on the check-out record and/or return the room key/key card upon check-out, you will still be considered as not checked out yet and late check-out penalty applies until you have completed the check-out procedures.
2. Check-out Procedures
You are required to return the room key/key card & its holder AND sign on the check-out record IN PERSON at the Hall Office/Management Office of the hall that you are residing in when you check out. Any piece of lost key and key holder will be charged at HK$80 each and HK$10 each respectively.